FAQs (Frequently Asked Questions)

How do I load or install my Photoshop actions?
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How do I load or install my Lightroom Presets?
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How do I install my sky overlays?
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Which workshop do you recommend for beginners new to Adobe Photoshop?
Photoshop Basics is for total beginners but has also been helpful for experienced users.

Which workshop do you recommend for beginners in Adobe Lightroom?
Editing in Lightroom is for beginners through intermediate users.

Do you have workshops or tutorials on manual camera settings, posing and portrait photography?
Yes, we combined our Portrait Photography for Beginners course into our Camera Basics course to give you everything you need to learn how to properly use your DSLR camera and learn how to take beautiful portrait photos.

Do you offer refunds?
Due to the digital nature of our products we do not offer refunds on products that have already been access/downloaded. We do provide support and customer service and will go above and beyond to ensure you are happy with your purchase.

How long do I have to access my purchase?
All our workshops have unlimited access that does not expire. You also keep access even when we upgrade/update the courses. All downloads and courses are stored in your account online so even if you lose your files you can always login and re-download them from inside your account.

How long have you been in teaching?
I (Jackie), have been teaching for over a decade and really enjoying seeing my customers grow and master their creative skills.

Do you have a Facebook Group?
Yes, you can request access if you are a subscriber. You can subscribe to our community for FREE here. www.presetsandactions.com

Do you have any FREE actions, presets, or overlay samples?
Yes get those here --> https://presetsandactions.com/

Why don't discount codes work on Pro Members?
Discount codes are not offered for Pro Members.

Do you have any Lightroom Mobile Presets?
Yes, we have color, matte, and black and white Lightroom Mobile Preset.

Do you offer mentorships?
Yes, reach out to me via my contact page to request one-on-one mentoring.

Do you edit photos for people?
Yes, contact me via my contact page to request info on editing.